Shipping & Returns
Eluxena.com Shipping Policy
Experience the Eluxena Standard in Shipping
At Eluxena.com, we're redefining the art of shipping luxury lingerie. We understand that lingerie is not just a purchase; it's an intimate experience. That's why we've tailored our shipping process to ensure every piece reaches you in impeccable condition.
Our Unique Process:
- Quality Assurance: When you place an order with us, it triggers a specialized process. We order your chosen items from our suppliers, receive them at our facility, and then each piece undergoes a rigorous quality inspection.
- Dedicated Care: This inspection ensures that every item meets our high standards of luxury and comfort – a promise of perfection delivered to your doorstep.
Shipping Timeframes:
- Within the EU: Please allow 7-10 working days for your order to arrive.
- Worldwide Shipping: For our international customers, the delivery time is approximately 7-14 working days.
Calculating Shipping Costs:
- Shipping costs depend on the weight and destination of your order. These details will be transparently provided at the time of checkout.
Tracking Your Elegance:
- We provide a tracking number with every order, so you can follow the journey of your order from our hands to yours.
Questions or Concerns?
- Our customer service team is always ready to assist you. For inquiries about your order or our shipping process, please contact us.
Our Commitment:
- The extended shipping time reflects our commitment to quality and the personalized care we dedicate to each order. Your patience allows us to maintain the high standards that Eluxena.com is known for.
Thank you for choosing us, thank you for choosing Eluxena.com.